True Cost of Quality
As is explained in this short video, What is the 1-10-100 Rule? , it costs less to fix a process than to deal with defects or the consequences of defects on customers. It costs a factor of $1 to fix a process . It costs a factor of $10 to deal the impact of a defect caused by a bad process . It costs a factor of $100 to deal with the consequences of a failure on a customer caused by a defect . Prevention is less expensive than correction. Correction (inspection, testing, rework) is less expensive than failure. Failure is the most expensive; defects that escape your notice and end up in the hands of a customer. Lean, Six Sigma, TQM, Agile Lean , Six Sigma , Lean Six Sigma , Total Quality Management (TQM), and Agile are sets of philosophies, principles, techniques, practices, and methods to maximize efficiency and quality. World-class manufacturers often strive to be Lean, Six Sigma capable, quality-driven (TQM), and Agile all at the same time. While these world-c...