Electronic Spreadsheets and the Paradox of Flexibility
Arguably, the electronic spreadsheet is one of the most flexible end-user information systems ever created. In many organizations, the electronic spreadsheet is not just a spreadsheet; it is a database, reporting engine, modeling platform, workflow tool, a planning application, a project management tool, a calculation engine, dashboard system, integration layer, and sometimes important critical aspects of an ERP system that the ERP system simply cannot itself handle well. Most organizations rely on spreadsheets for their most important operational activities, including budgeting, forecasting, financial reporting, reconciliations, and performance management. Yet these critical processes are often built on tools that were designed to be maximally flexible rather than operationally controlled. The electronic spreadsheet's greatest strength is its almost unlimited adaptability, but that same flexibility introduces risk when spreadsheets become systems of record upon which organizations...